Reschedules and Cancellations

If you're unsure about your facility's cancellation policy, you can find it under Settings > General, within the Booking Policies section.

Cancellations

• If a booking is outside of the cancellation policy window, the customer can cancel the session themselves from within their Swift account, and a refund will be processed automatically.
• If a booking is within the policy window (meaning it's too close to the booking start time), the customer will not be able to cancel on their own and must contact the facility directly.

Rescheduling

Customers can also reschedule a session if it’s outside of the cancellation policy period. They can do this by logging into their Swift account, going to the Activity tab, and clicking the Reschedule button next to the booking.

Rescheduling a booking on the Admin dashboard

On the Admin side, you can easily reschedule a session to a different date/time if it's within the same recurring series or class series.

For example, you have a class/camp set up that has multiple sessions, and the customer has registered for only one session in that camp/class series which they would now like to reschedule to another date/time.

To reschedule a booking:

1. Navigate to the Calendar tab.
2. Click on the booking tile you’d like to modify.
3. Select the Manage Participants and Payments icon.
4. Click on the Manage Bookings and Payments icon next to the participant’s name.
5. Click the Reschedule icon next to the session you’re moving them out of.
6. Select the new session you’d like to move them into.
7. Click Save to confirm the reschedule.