Customer FAQs

Can I add multiple email addresses to a Swift customer account to receive confirmation and reminder emails?

Currently, it’s not possible to add multiple email addresses to a customer's account in Swift. However, there is a workaround: the primary account holder can set up automatic email forwarding in their email account. This will allow correspondence from your facility and/or Swift to be automatically sent to another email address of their choice.

• Set up email forwarding for Gmail
• Set up email forwarding for Outlook

Another suggestion — If the account holder and other members have a shared email address, they can update their Swift profile to use that email. This way, everyone involved can receive email notifications, and the receive the verification codes that is required for login and profile access.

How can a customer change their email address?

Currently, customers can change their own email address through their Swift customer profile. Due to a verification process, the facility will not be able to update a customer's email address.

You can share the following steps with the customer:

1. Go to https://book.runswiftapp.com and log in with your current email address
2. Click on your profile icon in the top right corner
3. Select My Account
4. On the Profile tab, scroll down to the Contact section
5. Click the Change button next to your current email address
6. Enter in your new email address
7. Check the inbox of your new email address for the verification code
8. Enter the code into the field and it should automatically update your email address

Moving forward, the customer will log into their Swift account using the new email address.

Can a customer accept the waiver without making a booking?

Yes, customers can accept a waiver without making a booking. Here’s how:

1. New Customers: If a customer hasn't registered to your facility yet, you can direct them to your booking page. Once they create an account and go through the registration process for your facility, they will be prompted to accept your waiver as part of the process.
2. Existing Customers: If the customer is already registered with your facility, you can share this link with them where they can sign into their account and complete the waiver acceptance: https://book.runswiftapp.com/account/waivers