Troubleshooting Availability

There'll be occasions where you're not sure why a certain time slot is or isn't appearing to the customer. Or, when you've set the availability for an instructor but on the customer side it says they're unavailable.

The example in this section should help you in troubleshooting availability.

In order to test your availability is working, here we are testing a sample lesson with Matt as the instructor.

In our example, Matt's availability is 9AM-12PM, as well as 1PM-5PM. As well, he is available in Cage 1, Cage 3 left and Cage 3 right.

Now we will create a lesson where Matt is the Instructor.

For example, if Matt is available in Cage 1 and Cage 3, then the rooms selected in Lesson Settings must also be of Cage 1 and/or Cage 3.

If the room selected in the Lesson settings is Cage 2, then Matt will not appear as available, because his availability is only Cage 1 or 3, and vice versa.

Once saved, we can copy the booking link shown in red.

To test this from a customer's experience — open an incognito browser window and sign in with a customer account (different email address to your staff profile), where you'll be able to see if the instructors appear as available.

From a customer's view:

1. Select Lessons as the Service Type

2. Select the instructor and continue

If the instructor's profile is not greyed out and it shows when they're next available, then you would have set their availability correctly!