How to Waive a Payment for a Participant
There may be situations where you’d like to waive a payment for a participant — whether as a courtesy, promotion, or due to a billing error. Here's how you can do it.
- Go to the Calendar tab.
- Click on the session (booking tile), then select Manage Participants and Payments.
- If the participant has already been added to the session, click the Manage Bookings and Payments icon to the right of their name.
- Under the Bookings panel, click the $ icon next to all the sessions you'd like to waive.
- In the Receipt section, click Waive All.
- Click Save to finalize the changes.
Once saved, the session(s) will be marked as paid with no actual charge applied.