How to Waive a Payment for a Participant

There may be situations where you’d like to waive a payment for a participant — whether as a courtesy, promotion, or due to a billing error. Here's how you can do it.

1. Go to the Calendar tab.
2. Click on the session (booking tile), then select Manage Participants and Payments.
3. If the participant has already been added to the session, click the Manage Bookings and Payments icon to the right of their name.
4. Under the Bookings panel, click the $ icon next to all the sessions you'd like to waive.
5. In the Receipt section, click Waive All.
6. Click Save to finalize the changes.

Once saved, the session(s) will be marked as paid with no actual charge applied.