Sending a Payment Link for a Booking

If you're creating a booking on the fly and need your customer to pay, you can send them a unique payment link. They'll get a link, tap it, and pay right from their phone or computer — no need to take a card over the phone or wait for them to arrive in person.

When to use this

You can send a payment link in these two scenarios:

• You manually create a booking on the Admin side. For example, a customer calls to book, and you add the booking to the calendar yourself.
• Your facility has "Reserve and Pay in Person" enabled, and you'd rather have the customer pay online instead of collecting payment when they show up.

How it works

1. Create the booking on the Admin Calendar as you normally would
2. Add the participant to the booking
3. Select Pay All Later (not checkout), and then click Save
4. The booking payment link icon will be available next to the participant's name
5. Send the link to your customer — by email, text, or however you'd normally reach them.
6. Customer pays by opening the link and completing payment.
7. Booking updates automatically once payment goes through, so you'll know it's paid without following up. You will see the booking is marked with a green tick on the Calendar.

Good to know

• One link per booking. Each booking on the calendar gets its own unique payment link. If you need to charge a customer for multiple bookings, you'll need to send a separate link for each one — there's currently no way to bundle multiple bookings into a single payment link.
• The link is tied specifically to that booking, so it won't work for any other booking or customer. At the minimum, you must know the customer's email address in order to create the booking.
• The customer will need to log in using their email address to be able to pay.

FAQ

Can I send one payment link for a customer's multiple bookings? Not currently. Each booking has its own individual payment link, so you'd send one link per booking.

What happens if the customer doesn't pay right away? The booking will stay on your calendar as unpaid until the customer completes payment through the link, or until you take another action on the booking such as processing payment through Admin.

Does this work for bookings created by the customer themselves? This applies to bookings you create manually on the Admin side, or bookings made by the customer who selects "Reserve and Pay in Person" at checkout.

How can customers pay for their bookings through their own Swift account portal?

With the introduction of booking payment links, your customers can also log into their own Swift accounts and pay for each individual booking.

They will find their bookings listed under the the Activity page in their account. For any unpaid bookings, click the Pay Now option and it will also take them to the same payment page.