Wailist Management for Lessons, Classes and Camps

How to add a participant to the Waitlist

As long as the Waitlist feature has been enabled for an individual service, a participant can be added to the Waitlist in the following ways:

• The customer can add themselves to the Waitlist via the facility's booking page
• Facility staff can also add participants to the Waitlist within the Admin dashboard

To add a participant from Admin:

1. In Admin, go to the Calendar page
2. Click on the booking tile for the session
3. Select Manage Participants and Payments (second) icon
4. Click the View Waitlist button
5. Type in the name of the participant and select their profile once it appears

How to Add a Waitlisted Participant to a Session

When a spot becomes available in a session:

• Facility Admins and Owner will receive a notification that a spot has opened up
• If the facility has enabled automated notifications for the Waitlist, then the participant will also receive a text and email notification

At that point, either:

• The participant can register for the available session themselves, or
• The facility can manually add the participant to the session and complete the checkout process on their behalf

To add a participant to the session from the Waitlist,

1. In Admin, go to the Calendar page
2. Find the session on the Calendar and click the booking tile
3. Select the Manage Participants and Payments icon (second icon)
4. Click View Waitlist
5. Next to the participant’s name, click the More icon (three vertical dots)
6. Select Add to Session
7. The session will automatically populate in the Receipt section
8. Adjust the amount manually if needed
9. Click Checkout
10. Select the appropriate payment method
11. Click Pay & Apply Changes