General Settings

The General Settings page allows you to configure how your facility shows up on your booking page, upload your liability waiver, set what kind of information is collected from clients, and a lot more.

You can visit the General Settings page by navigating to Settings > General in the Swift Admin dashboard.

Facility Details

Use this section to add or update basic information like name, address, phone number, etc. Any information that's entered here will show on your public booking page.

Accept Payments Online vs. In Person

There are two toggles here that you can control, letting you choose how customers will pay for services when they book them online.

1. Reserve and Pay In-Person: Allow customers to make bookings on your page, and not pay for it at the time of booking. The booking will show up in the Calendar, marked as unpaid. You'll then be requred to collect payment when they walk-in, or off platform.
2. Reserve and Pay Online: Allow customers to pre-pay with their credit card before they make a booking or purchase.

Point of Sale

You can enter the code on the Stripe POS display here, to connect to the device. Learn more about this process on the Point of Sale page.

Tax Rates

You can collect tax on your services and products by setting up tax rates in your facility settings. Learn more about this on the Tax Rates page.

Custom Fees

You can add custom fees to a service or product, such as processing fees, technology fees, or any other type of fee that's payable by the customer. Learn more about this on the Custom Fees page.

Booking Policies

You can set policies around your bookings with regards to cancellation, rescheduling, and liability waivers.

Cancellation Policy

You can set the number of hours that define your cancellation policy. Setting this field ensures that your customers won't be able to cancel their bookings last minute and abuse your facility services.

Here are a few examples of what you can set:

Off - Bookings can never be canceled or rescheduled prior to the booking time.

On and 0 Hours - Bookings can be canceled or rescheduled anytime prior to the booking time for a full refund.

On and 24 Hours - Bookings can be canceled or rescheduled up to 24 hours prior to the booking time for a full refund

Liability Waiver

To protect your business from potential liabilities related to injuries, it is essential that customers agree to a liability waiver outlining your terms and conditions.

Waiver Settings

You can manage the waiver requirement through the following settings:

• Off: When the waiver setting is turned off, customers are not required to agree to the waiver before making a booking.
• On: When the waiver setting is turned on, you must upload a waiver in PDF format. Customers must acknowledge this waiver when they sign up for an account with your facility or before completing their booking. The date and time of their acknowledgment will be recorded in their profile under the Profile tab for your reference.

Upload your Liability Waiver

Click the Upload button to upload your liability waiver to the system and click Save.

Allow staff to collect waiver signatures in person: If your provide the liability waiver in paper form at your facility, you can enable this so that staff can update a customer's profile to note that they've accepted and/or acknowledged the waiver in person.

Learn more about Liability Waivers here.

Slot Start Time Increment

There are two selections to choose from:

• Continuous: This is the default option in Swift. The start times of slots for services will be shown to maximize bookings, based on the duration of the booking. So for example, if the customer is attempting to book an hour long rental, they will see 9AM, 10AM, 11AM, etc. as the available time slots.
• 30 Minute: This second option now allows facility customers to book on the half hour, no matter the length of the service. Using the same hour long rental example from above, customers would be shown 9:00AM-10:00AM, 9:30AM-10:30AM, 10:00AM-11:00AM, 10:30AM-11:30AM, etc.

Once you've determined which one of these time slot settings you'd prefer, select it and don't forget to press the black "Save" button at the bottom right of the section!

Facility Branding

When setting up your facility on Swift, it's important to make sure you apply your own branding so that your public booking page looks personalized and professional.

Branding

Set a logo and banner image for your website. Also add a description of your facility and what you offer.

Social Links

Add links to your social media pages so that you can drive traffic to your social pages