General Settings

What's on this page:

The General Settings page allows you to configure how your facility shows up on your booking page, upload your liability waiver, set what kind of information is collected from clients, and a lot more.

You can visit the General Settings page by navigating to Settings > General in the Swift Admin dashboard.

Facility Details

Contact Info

Update basic information about your facility like name, address, phone number, etc. Any information that's entered here will show on your public booking page.

Public Facing Calendar

This is where you can enable or disable your public calendar, and get the public calendar URL to share with your customers or add to your website.

Learn more about the Public Calendar here.

Payment Methods

There are two toggles here that you can control, letting you choose how customers will pay for services and when they are charged,

Reserve and Pay In-Person: Allow customers to make bookings on your page, and not pay for it at the time of booking. The booking will show up in the Calendar, marked as unpaid. You'll then be required to collect and process payment for their booking when they walk-in, or off platform.
Reserve and Pay Online: Customers will be required to pay for the booking at the time of purchase.

Note: These settings are facility wide, and apply to all categories of services. You will not be able to adjust the payment settings for each service category.

This does not affect how you can collect payment on the Admin side.

Point of Sale

You can enter the passphrase that's displayed on the Stripe POS device here, to integrate your card reader to your Swift account. To self-serve and learn more about this process, please refer to the Point of Sale page.

Tax Rates

You can collect tax on your services and products by setting up tax rates in your facility settings. Learn more about this on the Tax Rates page.

Custom Fees

You can add custom fees to a service or product, such as processing fees, technology fees, or any other type of fee that's payable by the customer. Learn more about this on the Custom Fees page.

Booking Policies

You can set policies around your bookings with regards to cancellation, rescheduling, and liability waivers.

Cancellation Policy

You can set the number of hours that define your cancellation policy. Setting this field ensures that your customers won't be able to cancel their bookings last minute and abuse your facility services.

Here are a few examples of what you can set:

Off: Bookings can never be canceled or rescheduled by the customer prior to the booking time.
On and 0 Hours: Bookings can be canceled or rescheduled by the customer, anytime prior to the booking time for a full refund.
On and 24 Hours: Bookings can be canceled or rescheduled by the customer, up to 24 hours prior to the booking time for a full refund.

Liability Waiver

To protect your business from potential liabilities related to injuries, it is essential that customers agree to a liability waiver outlining your terms and conditions.

Waiver Settings

You can manage the waiver requirement through the following settings:

Off: When the waiver setting is turned off, customers are not required to agree to the waiver before making a booking.
On: When the waiver setting is turned on, you must upload a waiver to your facility account in PDF format. Customers will be prompted to acknowledge this waiver when they sign up for an account with your facility or before completing their booking. The date and time of their acknowledgment will be recorded in their profile, under the Profile tab for your reference.

Upload your Liability Waiver

Click the Upload button to upload your liability waiver to the system and click Save.

Allow staff to collect waiver signatures in person: If your provide the liability waiver in paper form at your facility, you can enable this so that staff can update a customer's profile to note that they've accepted and/or acknowledged the waiver in person.

Learn more about Liability Waivers here.

Slot Start Time Increment

There are two selections to choose from:

Continuous: This is the default option in Swift. The start times of slots for services will be shown to maximize bookings, based on the duration of the booking. So for example, if the customer is attempting to book an hour long rental, they will see 9AM, 10AM, 11AM, etc. as the available time slots.
30 Minute: This second option now allows facility customers to book on the half hour, no matter the length of the service. Using the same hour long rental example from above, customers would be shown 9:00AM-10:00AM, 9:30AM-10:30AM, 10:00AM-11:00AM, 10:30AM-11:30AM, etc.

Once you've determined which one of these time slot settings you'd prefer, select it and don't forget to press the black "Save" button at the bottom right of the section!

Registration Policies

You can determine how much information customers are required to enter into their profile the first time they sign up and make an account at your facility.

Using the Registration Policy section on your Settings page you can make information required, optional, or not required.

The registration policies can be changed at anytime, and if you decide to require a new field of information, all your customers will be required to input it when they make a booking next.

Branding

When setting up your facility on Swift, it's important to make sure you apply your own branding so that your public booking page looks personalized and professional.

Logo + Banner

Add a logo and banner image which will be displayed on your facility's booking page.

Facility Description

You can choose to add a facility description to personalize your booking page. If added, this description will appear at the top of your facility’s booking page and can include helpful information such as your mission, services, or any special notes for visitors.

Add links to your social media pages so that you can drive traffic to your social pages