FAQ

FAQ: Frequently Asked Questions

Is there a way to allow customers to select time slots on the half hour?

Swift has now been updated to offer an option where facilities can allow customers to select time slots on the half hour! This new option can be found under "Settings - General." Once you've navigated to General Settings, scroll down until you reach the section with the Cancellation Policy and Liability Waiver settings. You'll now see an option at the bottom of that section for "Slot Start Time Increment."

This new setting has two options:

  • Continuous: This option is essentially what Swift defaulted to before the update. The start times of slots for services will be shown to maximize bookings, based on the duration of the booking. So for example, if the customer is attempting to book an hour long rental, they will see 9AM, 10AM, 11AM, etc. as the available time slots.

  • 30 Minute: This second option now allows facility customers to book on the half hour, no matter the length of the service. Using the same hour long rental example from above, customers would be shown 9:00AM-10:00AM, 9:30AM-10:30AM, 10:00AM-11:00AM, 10:30AM-11:30AM, etc.

Once you've determined which one of these time slot settings you'd prefer, select it and don't forget to press the black "Save" button at the bottom right of the settings section!

Can I add multiple email addresses to a Swift customer account to receive confirmation and reminder emails?

Currently, it’s not possible to add multiple email addresses to a customer's account in Swift. However, there is a workaround: the primary account holder can set up automatic email forwarding in their email account. This will allow correspondence from your facility and/or Swift to be automatically sent to another email address of their choice.

I'm taking payment for a membership outside of Swift. How can I assign the membership to a customer without adding a credit card to their account?

If you collect payment for a membership outside of Swift and want to assign the membership to a customer without adding a credit card to their account, you can do so by creating and applying a coupon at checkout when assigning the membership to their profile. Follow the steps below to complete this process:

  1. Go to Marketing > Coupons.
  2. Create a new coupon with these settings (opens in a new tab):
  • Set the Type to Percentage.
  • Set the Amount to 100%.
  • Set the Duration to Forever.
  1. After you have created the coupon, go to the Customer's profile and click on the Activity tab
  2. Click the Assign Membership button
  3. Select the Membership from the drop down list
  4. Enter in the Coupon Code and click Apply
  5. Next, click assign Assign Membership.

This will allow you to assign the membership without needing to add a credit card to the customer's profile.

Is there a way to re-order my services on the booking page?

Yes! You can easily re-order Rentals, Lessons, Packages, and Memberships to display in the order you prefer.

  1. Hover over the Service you want to move.
  2. Arrows will appear next to the Service.
  3. Click the arrows to re-order the services.

Note: Classes are automatically ordered by their start time and cannot be manually re-ordered.

Watch the video (opens in a new tab)

I logged into the admin page but all I’m seeing is a white screen.

Some steps you can try to fix this:

  • Clear browser history & cache, and try again (Google Chrome steps: Click here)
  • Then log in to https://book.runswiftapp.com (opens in a new tab) and log out from the top right icon if you are logged in.
  • Other steps include trying a different browser, or updating your browser.
  • Then load up the admin page again.

What size image should be used for Our Logo and Banner?

  • Max file size is 2MB and ensure the title of the file does not have any special characters or spaces. We recommend a .png file but any format for the web should work
  • Minimum dimensions are about ~675 x 230 (3:1 ratio) so feel free to upload a higher resolution and the system will scale it as needed,

How can my accountant get booking/payout emails?

Is there a way to track staff hours that are not on bookings (ex. front-desk)?

  • There isn’t a tracking method for non-instructor hours through Swift. One workaround is to create those employees as instructors/staff and then create availability slots in your staff schedule to track their hours.

Can I share our event calendar with clients?

  • A view only calendar is available that allows you to make your calendar public. Reach out to our team if you'd like this enabled for your facility.

Can I continue a weekly class that I only scheduled up to a certain time?

This can be done for drop-in classes, to do so:

  • From the class page: You can scroll down to the timing section and simply "add another time".
  • From the calendar: You can drag on the calendar for the new timing that you want and add it to the existing service.

How can I make multiple classes/bookings with slight differences?

  • You can easily "duplicate" an existing class by going to it in Admin, and hitting the button on the top right beside "copy booking link", and click "Duplicate class". Then, everything else can stay the same but you can update the description and prices.

How does the "Electonic Transfer" method on the "Make Payments" page work?

  • This is to note a payment collected through Interac E-Transfer (in Canada) (or similar in the US), this is purely to note that a transaction of this type has taken place outside of Swift to keep your reporting accurate. No money is transferred when selecting this option.

A Client is part of a membership that gives them credits, why can’t they see them?

  • The client will have to be in trial or active state of having the membership. If their payment doesn’t go through for any reason, the membership may be considered incomplete and therefore will not receive credits until the payment is corrected.

How does pricing with memberships work?

Can we sell merchandise through a store on the website or mobile app?

  • You can create products in the Admin side of Swift, and sell them via a Retail checkout system for in-person transactions. Please refer to our Retail section.
  • We currently don't support the ability to create an "online store" where customers can purchase products on their own. We recommend using Shopify for an online store, which is built for this use case (they handle shipping labels, barcode scanning, and a whole bunch of other related things).

Is there a mobile app for Swift Admin?

Yes! You can install the Swift Admin app to your mobile device by following these steps:

  1. On your phone's browser, navigate to admin.runswiftapp.com
  2. Log into your Admin account
  3. A prompt will appear asking you to 'Add Swift to your home screen', click Add.
  4. The App will download and install to your mobile device
  5. Once installed, you can access Swift Admin from the app

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