Automations
The Automations page allows you to configure the automatic notifications that Swift sends on your behalf, to keep customers and staff members in the loop.
Mainly, this includes two types of notifications:
- Booking Confirmations - sent as soon as a customer is added to a booking
- Booking Reminders - sent 24 hours before the booking
Both types of notifications are sent via email, and depending on your plan, also via text.
Sending Automated Emails from your own Domain
By default, Swift's automated emails are sent from noreply@runswiftapp.com.
Often, you'll want the emails to come from your own email address instead, so that if a customer replies or cannot make it to their booking, they can reply directly to the automation and get in touch with you.
To do this, visit the Senders page and add your own domain as a "verified sender". You'll also need to do this if you want to send email blasts through the platform.
Editing the Automated Emails
You can edit the content in the automated emails, and add your own custom information, by clicking the pencil icon beside the email.
Here, you'll be able to use our rich text editor to include any specific information you'd like. This is often used to add things like
- Facility etiquiette
- Door codes & entry + accesss rules
- Additional context on location, or getting to the physical building
Disabling the Automations
You can also disable the automated emails/texts that are sent, by simply turning off the toggle on the right hand side of the card. This will prevent automated notifications from being sent to your customers.
To re-enable them, simply flip the toggle again.